e would love for all our guests to have the best possible time at our resort. In order to achieve this, we have to implement
We would love for all our guests to have the best possible time at our resort. In order to achieve this, we have to implement
The Terms & Conditions set out below, which is there to protect you and your family, as well as others, our environment, and to keep our resort functional.
All visitors will, upon entry, get a copy of Westvaal Holiday Resort’s TERMS & CONDITONS, which they will be required to sign and agree to.
Upon signing these rules, you agree to ensure that any guests traveling with you, are also made aware of these rules, and have to take responsibility that they will abide by them.
Westvaal Holiday Resort and its management accepts no responsibility for any deaths, injury or illness sustained or suffered by any person, or theft, loss or damage to any property, occurring within or arising from a visit to the resort howsoever caused and or arising from the use of any facility. In the event that the occurrence of such deaths, injury or illness sustained or suffered by any person, or theft, loss or damage to any property, can be attributed to any circumstances beyond the businesses reasonable control. Senior management may strictly limit the number of day visitors and are not obliged to offer reasons for their decision.
The right of admission is reserved.
A 50% deposit within 48 hours after making a booking, secures your reservation. If your deposit is not received within this time, your reservation will be canceled by our system.
On cancellation by guests, the following policy prevails:
Visitors who are instructed / requested to leave the resort due to misbehavior i.e. not adhering to the rules of the resort, will forfeit 100% of full Reservation Value
All refunds are subject to re-letting of units - refunds will be at management's discretion.
To protect our guests and staff and to prevent a potentially high-risk person from entering the resort, guests are required to be screened on arrival, which includes:
allowing their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.
If a guest’s temperature exceeds 37.5 degrees Celsius and/or they have symptoms of the virus, they will not be allowed to check-in
complete and sign a questionnaire
By law, every person entering our premises, will be required to fill out this form in full.
This information will not be shared with third parties, except for the purpose of inspections by the Departments of Health or the Department of Tourism.
Health and Safety Protocols
Please comply with these regulations, as they are there for your health and safety, as well as that of our other guests and staff.
Just because you’re outside doesn’t mean you can stop listening to the recommendations of local governments and health officials. Avoid areas that are heavily populated and, if you encounter other adventures, make sure you keep an appropriate distance. Carry hand sanitizer to ensure you’re keeping your hands clean even when running water might not be available.
Sanitize or wash your hands regularly
Always wear a face mask that covers your nose and mouth,
1. are entering any of our buildings, including the reception area, shop, bar. ablution facilities, etc. Please note that no exceptions will be made - we do have masks available in our shop, should you require one.
2. are in close proximity of any staff members, or other guests that do not form part of your household. You may be out in the open air, but safety rules still apply:
If you’re camping with people outside your household, mask up.
When using our swimming pool, or spending time alone as a household, you are not required to wear a mask, but you should still keep a safe distance between yourself, and guests not forming part of your household.
Maintain social distancing
The guidance on physical distancing applies on campsites just as it does in other shared spaces. This means you will be expected to keep maintain a safe distance from other campers, not forming part of your household. Please keep a distance of 2 meters between yourself and other campers, or staff, at all times.
your eyes, mouth and nose, as well as high risk surfaces.
Sanitize, sanitize, sanitize!
WE DO NOT ALLOW THE FOLLOWING:
Smaller breed pets are welcome, but only under these strict rules:
Westvaal Holiday Resort is a family owned holiday resort, located on the banks of the Vaal River, centrally situated between Parys, Sasolburg and Vanderbijlpark. With beautiful sunset views and perfect fishing spots, we offer our guests either an authentic camping experience, or rustic wooden camping cabins for those who prefer convenience.